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small,.message-image-attachment>span small{flex:none;color:var(--ink-400);font-size:11px}.message-file-attachment{display:flex;width:min(290px,46vw);min-height:48px;padding:7px 8px;align-items:center;gap:8px;border:1px solid rgba(28,83,76,.14);border-radius:8px;background:rgba(255,255,255,.74);color:var(--brand-700);transition:border-color .14s ease,transform .14s ease}.message-file-attachment:hover{border-color:var(--brand-500);transform:translateY(-1px)}.message-file-attachment.is-unavailable{border-style:dashed;background:rgba(246,248,247,.84);color:var(--ink-400);cursor:default}.message-file-attachment.is-unavailable:hover{border-color:rgba(28,83,76,.14);transform:none}.message-file-attachment>span{display:grid;min-width:0;flex:1 1;grid-gap:2px;gap:2px}.message-file-attachment strong{overflow:hidden;color:var(--ink-800);font-size:12px;text-overflow:ellipsis;white-space:nowrap}.message-original-draft,.message-translation{width:100%;margin-top:4px;padding:7px 9px;border:1px solid #d4d9ef;border-radius:8px 8px 8px 3px;background:linear-gradient(120deg,var(--violet-50),var(--blue-50));color:var(--ink-700)}.message-original-draft>span,.message-translation>span{display:flex;align-items:center;gap:4px;color:var(--violet-700);font-size:11px;font-weight:750}.message-translation>span em{margin-left:auto;color:var(--blue-700);font-size:11px;font-style:normal;font-weight:650}.message-original-draft p,.message-translation p{margin:4px 0 0;color:var(--ink-800);font-size:13px;line-height:1.55;white-space:pre-wrap}.message-translation small{display:block;margin-top:4px;color:var(--amber-700);font-size:11px}.message-translation.is-native{width:-moz-fit-content;width:fit-content;padding:4px 7px;border-color:#cfe7dc;background:var(--green-50)}.message-translation.is-native>span{color:var(--green-700)}.message-translation.is-error{display:flex;align-items:center;justify-content:space-between;gap:8px;border-color:#f0c9c5;background:var(--coral-50)}.message-translation.is-error>span{color:var(--coral-700)}.message-translation.is-error button{flex:none;padding:2px 6px;border:1px solid #e2aaa4;border-radius:5px;background:#fff;color:var(--coral-700);font-size:11px;font-weight:700}.message-translation.is-loading{display:flex;width:-moz-fit-content;width:fit-content;align-items:center;gap:6px;color:var(--blue-700);font-size:11px}.translation-spinner{display:inline-block;width:11px;height:11px;flex:none;border:2px solid #bdd5ee;border-top:2px solid var(--blue-700);border-radius:50%;animation:translation-spin .7s linear infinite}.message-original-draft{border-color:#c8e0dc;border-radius:8px 3px 8px 8px;background:var(--brand-50)}.message-original-draft>span{color:var(--brand-700)}.message-original-draft p{font-size:12px}.message-time{display:flex;min-height:17px;align-items:center;gap:2px;color:var(--ink-400);font-size:11px}.message-time svg{color:var(--brand-500)}.message-time.failed{color:var(--red-600)}.system-message{display:flex;width:-moz-fit-content;width:fit-content;max-width:84%;margin:12px auto;padding:5px 9px;align-items:center;gap:5px;border-radius:10px;background:#efebf5;color:#756587;font-size:12px;line-height:1.5}.system-message time{color:#9a8ca8}.empty-messages{min-height:230px;font-size:14px}.empty-messages button{border:0;background:transparent;color:var(--brand-600);font-size:13px}.composer{position:relative;min-height:151px;margin:0 18px 16px;padding:9px 11px 10px;flex:none;border:1px solid var(--ink-200);border-radius:11px;background:var(--paper);box-shadow:0 5px 18px rgba(22,50,47,.06)}.composer:focus-within{border-color:#9fcac4;box-shadow:0 0 0 3px rgba(36,137,128,.07),0 5px 18px rgba(22,50,47,.06)}.composer-toolbar{display:flex;height:25px;align-items:center;gap:4px}.composer-toolbar>button{display:grid;width:27px;height:27px;place-items:center;border:0;border-radius:6px;background:transparent;color:var(--ink-500)}.composer-toolbar>button:hover{background:var(--ink-100);color:var(--ink-800)}.composer-toolbar>button.active{background:var(--brand-100);color:var(--brand-700)}.composer-toolbar>button:disabled{cursor:not-allowed;opacity:.38}.composer-toolbar>span{flex:1 1}.composer-toolbar .ai-draft{display:flex;width:auto;padding:0 8px;align-items:center;gap:4px;background:var(--violet-100);color:var(--violet-700);font-size:12px;font-weight:700}.composer-toolbar .ai-draft:disabled{opacity:.5}.composer-file-input{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);-webkit-clip-path:inset(50%);clip-path:inset(50%);white-space:nowrap}.composer-popover{position:absolute;z-index:5;top:39px;left:10px;width:min(340px,calc(100% - 20px));padding:10px;border:1px solid var(--ink-200);border-radius:10px;background:rgba(255,255,255,.98);box-shadow:0 12px 32px rgba(21,54,50,.16);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px)}.composer-popover-heading{display:flex;margin-bottom:7px;align-items:center;justify-content:space-between;gap:10px}.composer-popover-heading strong{color:var(--ink-800);font-size:13px}.composer-popover-heading span{color:var(--ink-400);font-size:11px}.emoji-grid{display:grid;grid-template-columns:repeat(8,minmax(0,1fr));grid-gap:4px;gap:4px}.emoji-grid button{height:31px;padding:0;border:0;border-radius:7px;background:var(--ink-50);font-size:17px;line-height:1}.emoji-grid button:hover{background:var(--brand-100);transform:scale(1.06)}.quick-reply-list{display:grid;max-height:174px;grid-gap:5px;gap:5px;overflow-y:auto}.quick-reply-list button{padding:8px 9px;border:1px solid var(--ink-150);border-radius:7px;background:var(--ink-50);color:var(--ink-700);font-size:12px;line-height:1.45;text-align:left}.quick-reply-list button:hover{border-color:var(--brand-500);background:var(--brand-50);color:var(--brand-800)}.pending-attachment-tray{position:relative;display:flex;margin:7px 0 1px;padding:0 27px 3px 0;gap:6px;overflow-x:auto}.pending-attachment{position:relative;display:flex;min-width:156px;max-width:190px;height:50px;padding:5px 25px 5px 5px;align-items:center;gap:7px;border:1px solid #cfe2df;border-radius:8px;background:linear-gradient(120deg,var(--brand-50),#fff)}.pending-attachment>img,.pending-file-icon{width:38px;height:38px;flex:none;border-radius:6px}.pending-attachment>img{object-fit:cover;background:var(--ink-100)}.pending-file-icon{display:grid;place-items:center;background:var(--blue-50);color:var(--blue-700)}.pending-attachment-copy{display:grid;min-width:0;flex:1 1;grid-gap:3px;gap:3px}.pending-attachment-copy strong{overflow:hidden;color:var(--ink-800);font-size:11px;text-overflow:ellipsis;white-space:nowrap}.pending-attachment-copy small{color:var(--ink-400);font-size:11px}.pending-attachment>button{position:absolute;top:4px;right:4px;display:grid;width:18px;height:18px;padding:0;place-items:center;border:0;border-radius:50%;background:var(--ink-100);color:var(--ink-500)}.pending-attachment>button:hover{background:var(--coral-100);color:var(--coral-700)}.attachment-limit{position:absolute;top:16px;right:3px;color:var(--ink-400);font-size:11px}.composer textarea{display:block;width:100%;height:70px;padding:8px 3px;resize:none;border:0;outline:0;background:transparent;color:var(--ink-800);font-size:15px;line-height:1.55}.composer textarea::placeholder{color:var(--ink-400)}.composer:has(.outbound-translation-preview) textarea{height:52px}.composer:has(.pending-attachment-tray) textarea{height:48px}.outbound-translation-preview{margin:1px 0 6px;padding:7px 9px;border:1px solid #bdd8ef;border-radius:8px;background:linear-gradient(120deg,var(--blue-50),var(--violet-50))}.outbound-preview-heading,.outbound-preview-heading>em,.outbound-preview-heading>span{display:flex;align-items:center}.outbound-preview-heading{justify-content:space-between;gap:8px}.outbound-preview-heading>span{gap:4px;color:var(--blue-700);font-size:11px}.outbound-preview-heading>em{gap:3px;color:var(--violet-700);font-size:11px;font-style:normal;font-weight:700}.outbound-translation-preview>p{max-height:52px;margin:4px 0 1px;overflow-y:auto;color:var(--ink-900);font-size:13px;line-height:1.45;white-space:pre-wrap}.outbound-translation-preview>small{color:var(--ink-500);font-size:11px}.outbound-preview-error,.outbound-preview-loading{display:flex;min-height:28px;align-items:center;gap:7px;color:var(--blue-700);font-size:11px}.outbound-translation-preview.is-error{border-color:#efc3be;background:var(--coral-50)}.outbound-preview-error{justify-content:space-between;color:var(--coral-700)}.outbound-preview-error button{flex:none;padding:3px 7px;border:1px solid #dfa7a1;border-radius:5px;background:#fff;color:var(--coral-700);font-size:11px;font-weight:700}@keyframes translation-spin{to{transform:rotate(1turn)}}.composer-footer{display:flex;height:30px;align-items:flex-end;justify-content:space-between}.composer-footer>span{color:var(--ink-400);font-size:11px}.send-button{height:31px;padding:0 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p{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.customer-hero p{margin:0;color:var(--ink-500);font-size:13px}.tag-row{display:flex;min-height:33px;padding:0 18px 11px;align-items:center;gap:5px;flex-wrap:wrap}.tag-row span{padding:3px 7px;border-radius:5px;background:var(--brand-50);color:var(--brand-700);font-size:12px;font-weight:650}.tag-row button{display:grid;width:20px;height:20px;place-items:center;border:1px dashed var(--ink-300);border-radius:5px;background:transparent;color:var(--ink-500)}.detail-section{padding:15px 18px;border-top:1px solid var(--ink-150)}.section-title{display:flex;margin-bottom:12px;align-items:center;justify-content:space-between}.section-title h4{margin:0;color:var(--ink-800);font-size:14px;font-weight:750}.section-title button{padding:0;border:0;background:transparent;color:var(--brand-600);font-size:12px;font-weight:650}.section-title>span{color:var(--ink-400);font-size:12px}.contact-section>p{display:flex;min-height:38px;margin:0;align-items:center;gap:10px;border-bottom:1px solid var(--ink-100);color:var(--ink-500)}.contact-section>p:last-child{border-bottom:0}.contact-section p span{min-width:0;color:var(--ink-800);font-size:13px;overflow-wrap:anywhere}.contact-section small{display:block;margin-bottom:1px;color:var(--ink-400);font-size:11px}.contact-field-empty{color:var(--ink-400);font-style:normal}.contact-channel-row{margin-top:7px!important;border-top:1px solid var(--ink-100)}.customer-edit-form{margin:-2px 0 2px}.customer-edit-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:9px 8px;gap:9px 8px}.customer-edit-grid label{display:flex;min-width:0;flex-direction:column;gap:4px}.customer-edit-grid label.is-wide{grid-column:1/-1}.customer-edit-grid label>span{color:var(--ink-500);font-size:11px;font-weight:700}.customer-edit-grid input{width:100%;height:34px;padding:0 9px;border:1px solid var(--ink-250);border-radius:7px;outline:none;background:#fff;color:var(--ink-900);font:inherit;font-size:13px;transition:border-color .15s ease,box-shadow .15s ease}.customer-edit-grid input::placeholder{color:var(--ink-400)}.customer-edit-grid input:focus{border-color:var(--brand-500);box-shadow:0 0 0 3px rgba(34,137,128,.1)}.customer-edit-error{display:flex;min-height:29px;margin-top:9px;padding:6px 8px;align-items:center;gap:5px;border:1px solid #ecc4bf;border-radius:7px;background:var(--coral-50);color:var(--coral-700);font-size:11px;font-weight:650}.customer-edit-actions{display:flex;margin-top:11px;align-items:center;justify-content:space-between;gap:8px}.customer-edit-actions>span{color:var(--ink-400);font-size:11px}.customer-edit-actions>div{display:flex;gap:6px}.customer-edit-actions button{height:29px;padding:0 9px;border:1px solid var(--ink-250);border-radius:7px;background:#fff;color:var(--ink-600);font-size:12px;font-weight:700}.customer-edit-actions button.is-primary{border-color:var(--brand-700);background:var(--brand-700);color:#fff}.customer-edit-actions button:disabled,.customer-hero .icon-button:disabled,.section-title button:disabled{cursor:not-allowed;opacity:.55}.lead-card dl,.requirement-section dl{margin:0}.lead-card dl>div,.requirement-section dl>div{display:flex;min-height:29px;align-items:center;justify-content:space-between;gap:12px;border-bottom:1px dashed var(--ink-150)}.lead-card dt,.requirement-section dt{color:var(--ink-500);font-size:12px}.lead-card dd,.requirement-section dd{margin:0;color:var(--ink-800);font-size:13px;font-weight:650;text-align:right}.missing-fields{display:flex;margin-top:10px;align-items:center;gap:5px;flex-wrap:wrap}.missing-fields strong{margin-right:2px;color:var(--amber-700);font-size:11px}.missing-fields span{border:1px solid #ead49d;background:#fffaf0;color:var(--amber-700);font-size:11px}.lead-score,.missing-fields span{padding:2px 6px;border-radius:5px}.lead-score{background:var(--brand-100);color:var(--brand-700)!important;font-weight:750}.lead-card{padding:11px;border:1px solid var(--ink-200);border-radius:9px;background:var(--ink-50)}.lead-card>div:first-child{display:flex;align-items:center;justify-content:space-between}.lead-card>div:first-child span{color:var(--ink-500);font-size:11px}.lead-card>div:first-child strong{color:var(--brand-700);font-size:13px}.lead-progress{position:relative;display:grid;height:20px;margin:8px 0 3px;grid-template-columns:repeat(4,1fr);align-items:center}.lead-progress:before{position:absolute;right:8px;left:8px;height:2px;background:var(--ink-200);content:""}.lead-progress i{position:relative;z-index:1;width:8px;height:8px;justify-self:center;border:2px solid var(--paper);border-radius:50%;background:var(--ink-300);box-shadow:0 0 0 1px var(--ink-300)}.lead-progress i.active,.lead-progress i:first-child{background:var(--brand-600);box-shadow:0 0 0 1px var(--brand-600)}.lead-card dd.accent{color:var(--amber-700)}.secondary-button{width:100%;height:30px;margin-top:10px;border:1px solid var(--ink-200);background:var(--paper);color:var(--ink-700);font-size:12px}.no-lead{display:grid;padding:11px;grid-template-columns:29px 1fr;grid-gap:8px;gap:8px;border:1px dashed #b8d4d0;border-radius:9px;background:var(--brand-50)}.no-lead>span{display:grid;width:29px;height:29px;place-items:center;border-radius:7px;background:var(--brand-100);color:var(--brand-700)}.no-lead strong{color:var(--ink-800);font-size:13px}.no-lead p{margin:3px 0 0;color:var(--ink-500);font-size:12px;line-height:1.5}.no-lead .primary-button{min-height:31px;grid-column:1/-1}.supervisor-card{margin:12px 12px 18px;padding:13px;border:1px solid #d9e5e3;border-radius:11px;background:linear-gradient(145deg,#f7faf9,#eff6f4)}.supervisor-card .section-title{margin-bottom:10px}.supervisor-card 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i{display:block;height:100%;border-radius:inherit;background:var(--brand-500)}.agent-loads em{color:var(--ink-500);font-size:11px;font-style:normal;text-align:right}.chat-loading{background:var(--ink-50);font-size:14px}.loader{width:22px;height:22px;border:2px solid var(--ink-200);border-top-color:var(--brand-600);border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(1turn)}}.toast{position:fixed;z-index:200;right:22px;bottom:22px;display:flex;max-width:360px;min-height:41px;padding:0 14px;align-items:center;gap:8px;border:1px solid #c9dedb;border-radius:9px;background:#173e3b;color:#fff;box-shadow:var(--shadow-lg);font-size:14px;animation:toast-in .18s ease-out}@keyframes toast-in{0%{opacity:0;transform:translateY(8px)}}.details-backdrop{display:none}.list-header{background:radial-gradient(circle at 95% 0,rgba(16,163,127,.1),transparent 32%),linear-gradient(180deg,#ffffff,#fbfefd)}.queue-tabs 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